Technology Services
Onsite & Remote Support
We realize the speed of technology is one of the prime characteristics to maintaining a nimble business. But when interruptions occur or computers malfunction, you’ll need the help of a company like ours. The beauty of remote access support is that we don’t have to compound that interruption. In fact, we can support, repair, and troubleshoot it quickly, seamlessly, securely, and unobtrusively.
We work through a 256-bit encryption connection that ensures the protection of your vital information and a secure environment for your traffic.
We build a VPN (virtual private network) Tunnel direct connection to “you,” the customer, which means there’s none of the delays you’d normally experience with a chat support program. Problems and challenges are resolved in real time as technicians access clients’ PCs or Macintosh computers via remote support anywhere, anytime.
Hardware & Software Evaluations
Maintaining current software and hardware systems is crucial to running an organization’s computer network. RTGrey Consultants works with its clients to correct such problems, often at no cost to them.
Concerns we regularly encounter include the use of flash drives as back-up systems for crucial business transactions, ultimately making information prone to corruption. Additionally, running different versions of the same software, such as Microsoft Word, and failure to properly integrate mobile smartphones with tablets can create other communication issues with customers.
Trust RTGrey Consultants to evaluate your computer network and your equipment. Let us provide you with ways to enhance what you already have and to upgrade you to a more efficient system.
Recommended Purchases & Implementation
New advancements in software are making huge differences in how businesses are run. They are also allowing computers to run more smoothly and to complete tasks more efficiently.
Some of our suggestions include:
- Cloud computing – useful for web-based applications like online presentation managers and document storage, which can serve as access to clients anywhere
- New versions of software, including updates
- New versions of anti-virus and firewalls (software and hardware-based)
- Smart phones or tablet purchases to sync with other hardware and software
- Moving platforms from Macintosh to PC or from PC to Macintosh.
Task Oriented Training
RTGrey Consultants can offer on-site support or instruct clients remotely. The applications we provide assistance with include Excel, Power Point, and Microsoft Word.
We also have expertise in cloud-based presentation applications such as Apple Apps, Outlook, Google Apps, and Voice Over IP (VOIP) – essential tools for growing businesses. Based on your needs and preference, we can train on an individual or group basis.
Maybe you need help with a simple task like resizing your images or using the right method of communication to lessen the burden of company expenses. If so, Skype, text, e-mail, Google Apps, the creation of dazzling presentations in the cloud, and Dropbox are all viable options. We can show you how it’s done.
